There are many reasons why a client may choose to share their local experience with other clients on social review channels. Brands should be paying close attention to these reasons, aligning their reply strategies to review sentiment in order to improve the customer experience.
This guide from Brandify contains flows that will help you maximize client participation and start building long-term its relation with local fans and haters.
Visit Digital Marketing Depot to get your copy.
Read more: marketingland.com