5 Helpful Insights You Can Find Using Twitter Analytics

insights-twitter-analytics-compresed.jpg

When it launched in 2014, Twitter Analytics marked a solid( if long overdue) move towards greater transparency and measurement abilities for all users. And since then, Twitter has continued to make upgrades to the tool, most recently by creating a standalone analytics app called Engage, and launching analytics for Twitter Moments.

Though users now have more insight into their Twitter account metrics, they might not be using them to their full potential.

They’ve poked around the Twitter Analytics homepage and figured out they can track impressions and metrics by promoted or organic activity … and that’s about it.

The good news is there’s much more you can detect in your Tweet activity dashboard — you’ve just got to know where to looking. Beyond the basic metrics, here are some incredibly important things you can detect about your Twitter account and audience utilizing Tweet Analytics.

How to Use Twitter Analytics

You can access Twitter Analytics by tapping your profile and selecting “Analytics” from the dropdown menu 😛 TAGEND

1) See Which Content Resonates With Your Audience

Understanding which types of content and topics your audience members most enjoy going to be able to drive your social marketing and content strategy. What’s the point in sharing content no one cares about or enjoy?

On the “Tweets” tab, you can see Impressions, Engagements and Engagement Rate( Engagements divided by Impressions) for each tweet, for paid and organic posts. Engagements include all activity on the tweet: retweets, follows, responds, favorites, and all clicks on the tweet, connect, hashtag, etc.

For a more granular opinion of the volume of each type of engagement, you can click on the specific tweet 😛 TAGEND

Understanding which content items get the most engagement on Twitter is huge. If you can even perpetrate 10 minutes a week to recording your top five or ten tweets by engagement so you can start watching tendencies over day — and then applying those insights to future tweets — you’ll be able to better connect with your audience.

2) Understand How People Interact With Your Tweets Over Time

This is a really common question among social media marketers and brands: What made my tweet take off?

Some tools can investigate your Twitter adherents and recommend the best day of the week for you to tweet. There’s also research out there showing when people are most likely to be active on Twitter. But of course, the best route to get to know your own audience is from your own account data.

On the Tweets dashboard, you can customize the date range you want to analyze to see when you published your highest-performing tweets 😛 TAGEND

Twitter used to offer the ability to opinion a tweet’s engagement over the course of a day, and I think it was a mistake to remove that feature. I hope they bring it back in an update soon so users can analyze the best time of day to tweet from their account.

3) Get to Know Your Followers

Twitter’s audience data in the “Followers” tab contains a ton of valuable and useful insights. This is where you can really get to know the people who follow you.

You’ll find answers to questions like: Are your audience members more likely to be male or female? Which countries and cities are the majority from? What are their top interests? You can also see who your adherents follow as well as your follower’s top five most unique interests. Answering these questions can help you better identify what content to create and share on Twitter — and when to share it.

You can also compare your Twitter adherents to different segments — for example, to all Twitter users total 😛 TAGEND

4) Find Whether Your Follower Base Is Growing( or Shrinking)

I’d call myself a Twitter power user now, but it wasn’t always so. For several years, I slowly grew my following up to about 8,000 adherents. In the past few years that I’ve really focused on my Twitter presence, I’ve picked up another 704,000.

Now, Twitter allows you to track your follower growth. Twitter Analytics shows you how many adherents you had on any dedicated day with the interactive timeline pictured below. Hovering over various points on the timeline will show you the exact follow count on that day. It spans back to the day your account was started.

If you’re watching blips in your follower count over day, it’s important to revisit your activity in those periods and see if you can learn from it. How often were you posting then — and what were you posting about? Were you taking the time to reply to folks, too? Answering questions like these can help you explain these blips — and avoid the same mistakes in the future.

5) Determine If Your Twitter Ads Are Worth the Money

I’ve been experimenting recently with paid promotions on Twitter. After reviewing my own data in Twitter Analytics, I realized my ads weren’t as effective as I thought they would be.

In the Tweets tab, right at the top, there’s a chart that gives an overview of your paid and organic tweet performance. Like other Twitter Analytics charts, this one is interactive, so hovering over specific parts will show you more precise numbers, as in the instance below. Maintain in mind that the data only goes back 91 days, so take advantage of the ability to export it regularly. You can attain comparisons over longer periods of time in another program.

I’m not spending a ton on paid promotions — around $100 a day when I use them — but at a glance, I can see that is comparable to organic posts, they’re not having a huge effect. If I were running specific promotions, I’d be interested in the Conversions information available in Twitter Analytics. But for becoming ever more impressions on my content, it doesnat seem worth it because I could get that exposure for free by just tweeting a few extra times per day.

Obviously, this will vary for every user, but this panel in Twitter Analytics is a pretty simple route to insure what you need to attain that decision.

Just below that chart, you can click “Promoted” to insure all of your paid promotions in chronological order. This goes to show how many engagements and impressions each one earned, helping you pinpoint which paid promotions are running( and which ones aren’t ).

Exporting Data: How to Detect Even More Trends in Twitter Analytics

Twitter Analytics is great as an interactive dashboard for accessing increasingly granular data about your Twitter account performance.

The most useful feature I’ve observed is the ability to export data regarding the Twitter API as a CSV file. Even power users with a ton of account activity can fairly quickly export their Analytics data.

To export your data, select the timeframe you’d like to use, and click the “Export Data” button in the top right corner of your Twitter Analytics Dashboard.

You can then sort through your exported data using Excel in ways not possible within the platform itself. For instance, I extracted the time of day of my last 2500 tweets and plotted the tweet engagement rate vs. time of day, as shown here 😛 TAGEND

What I observed was that the engagement rate ( i.e. the# of engagements/ impressions) held steady( on average) irrespective of the time of day — maybe because I have a ton of international adherents. It got me thinking that I truly ought to be scheduling my content for all hours of the working day , not only during business hours in my local day zone. Sure, fewer people will see my updates at 2 a.m. local day, but the individuals who do are just as likely to engage with the content as those who see it during business hours.

There are so many other columns of data in the CSV export, including the number of favorites, retweets, connect clicks, responds, URL clicks, follows, etc. So you can do this kind of customized analysis on whatever metrics you care most about.

Ultimately, the best data is your own, so make time to check out Twitter Analytics and see what you can learn and do with it. Figure out which tweets resonate and why. Then, work those insights into your social media marketing strategy for a more successful route forward. For more notions, download HubSpot’s guide to getting more Twitter adherents.

What are your must-know tips for using Twitter Analytics? Share with us in specific comments below . Editoras Note: This post was originally published in January 2015 and has been updated for accuracy and comprehensiveness .

Read more: blog.hubspot.com

Leave a Reply

Your email address will not be published. Required fields are marked *